Billing, Payments & Refunds
I have signed up for an Amazon Prime Starter-Pack course. If I am unable to attend a certain class, will I get my money back/ partially refunded? or will you be offering another class in lieu?
If you miss a class, we will give you a max of 1 class in lieu of the missed class. If you miss more than 1 class during the course, you have the option to purchase additional classes to compensate and complete your course. Any class missed by the ...
I have signed up for an Amazon Prime Starter-Pack course. I had started activating the course but left it midway. Now, I am unable to activate it again. What should I do?
Please clear your browser cache and restart the process. Please check the code you are entering.
How to request for a refund?
As a best practice, we recommend including the below details while raising a ticket with us: The amount of the transaction(s) you are requesting be refunded The date(s) of the original transaction(s) Your reason for requesting a refund For availing a ...
What is the Refund policy?
Courses which are 4 weeks in duration are not eligible for Refunds. For courses with more than 4 weeks duration, following policies apply Once the student has enrolled into the course, the course cannot be transferred to any other individual. In this ...
I referred my friends/family will i get any discount?
We do offer referral discounts please speak to our Admissions Counsellor for more details. Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Can I transfer my course to my friend/family?
Once the student has enrolled into the course, the course cannot be transferred to any other individual Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Can I pay in installments?
SMA does not have installments. However you can check with your Bank/Credit Card provider for any EMI/Installment options. We currently do not have any option for partial payments for countries other than India. We kindly request you to make the full ...
My bank has deducted the amount but I do not see a course assigned to me.
Please re-login to our website to check If the problem still persists, please raise a ticket with us to get the issue resolved Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Is online payment secure?
Yes. We use Paypal(USD) and Razorpay(INR) for secure processing of payments We also accept most major credit cards and debit cards Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Can I get a tax invoice?
Yes. The invoice will be mailed to your registered email with us once you complete the enrolment process If you do not receive the email, check your spam/junk mail folder. If the problem still persists, please raise a ticket with us to get the issue ...
Do you offer any scholarships for students who need them?
We at SMA have programs which would help students from underprivileged sectors learn music Please write back to us at community@shankarmahadevanacademy.com to get more information Still can't find an answer? Click here to submit a ticket. (Use ...
Can I sponsor a student?
We have initiatives which would help you sponsor musical education for a student Please write back to us at community@shankarmahadevanacademy.com Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
How do I know if a payment has been made?
When you pay online, you will receive an automated email message acknowledging your payment details. However, feel free to contact us by raising a ticket if you don't receive the email after making the payment. We will be happy to help you with that. ...
How can I pay for the courses?
You can enroll and pay for courses online. We use Paypal(USD) and Razorpay(INR) for secure processing of payments, and accept most major credit cards and debit cards Still can't find an answer? Click here to submit a ticket. (Use Student Name & ...
What are the course fees?
Fees vary from course to course. Check our Course Overview below to understand more about the courses and fee https://www.shankarmahadevanacademy.com/courses-overview/?hmb01 Still can't find an answer? Click here to submit a ticket. (Use Student Name ...