Billing, Payments & Refunds
I have signed up for an Amazon Prime Starter-Pack course. If I am unable to attend a certain class, will I get my money back/ partially refunded? or will you be offering another class in lieu?
If you miss a class, we will give you a max of 1 class in lieu of the missed class. If you miss more than 1 class during the course, you have the option to purchase additional classes to compensate and complete your course. Any class missed by the ...
I have signed up for an Amazon Prime Starter-Pack course. I had started activating the course but left it midway. Now, I am unable to activate it again. What should I do?
Please clear your browser cache and restart the process. Please check the code you are entering.
How to request for a refund?
As a best practice, we recommend including the below details while raising a ticket with us: The amount of the transaction(s) you are requesting be refunded The date(s) of the original transaction(s) Your reason for requesting a refund For availing a ...
What is the Refund policy?
Courses which are 4 weeks in duration are not eligible for Refunds. For courses with more than 4 weeks duration, following policies apply Once the student has enrolled into the course, the course cannot be transferred to any other individual. In this ...
I referred my friends/family will i get any discount?
We do offer referral discounts please speak to our Admissions Counsellor for more details. Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Can I transfer my course to my friend/family?
Once the student has enrolled into the course, the course cannot be transferred to any other individual Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Can I pay in installments?
SMA does not have installments. However you can check with your Bank/Credit Card provider for any EMI/Installment options. We currently do not have any option for partial payments for countries other than India. We kindly request you to make the full ...
My bank has deducted the amount but I do not see a course assigned to me.
Please re-login to our website to check If the problem still persists, please raise a ticket with us to get the issue resolved Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Is online payment secure?
Yes. We use Paypal(USD) and Razorpay(INR) for secure processing of payments We also accept most major credit cards and debit cards Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
Can I get a tax invoice?
Yes. The invoice will be mailed to your registered email with us once you complete the enrolment process If you do not receive the email, check your spam/junk mail folder. If the problem still persists, please raise a ticket with us to get the issue ...
Do you offer any scholarships for students who need them?
We at SMA have programs which would help students from underprivileged sectors learn music Please write back to us at community@shankarmahadevanacademy.com to get more information Still can't find an answer? Click here to submit a ticket. (Use ...
Can I sponsor a student?
We have initiatives which would help you sponsor musical education for a student Please write back to us at community@shankarmahadevanacademy.com Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered Email Id only)
How do I know if a payment has been made?
When you pay online, you will receive an automated email message acknowledging your payment details. However, feel free to contact us by raising a ticket if you don't receive the email after making the payment. We will be happy to help you with that. ...
How can I pay for the courses?
You can enroll and pay for courses online. We use Paypal(USD) and Razorpay(INR) for secure processing of payments, and accept most major credit cards and debit cards Still can't find an answer? Click here to submit a ticket. (Use Student Name & ...
What are the course fees?
Fees vary from course to course. Check our Course Overview below to understand more about the courses and fee https://www.shankarmahadevanacademy.com/courses-overview/?hmb01 Still can't find an answer? Click here to submit a ticket. (Use Student Name ...
Popular Articles
Am i allowed to change the schedule of my classes during the course?
We request you to avoid changing the schedule of classes during the course. We block the slots of your Instructor for 12 weeks once you select the time slot Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered ...
I am unable to submit my assessments as the due date has expired. What should I do?
We request you to submit your assessments in a timely manner. However if you miss submission, please inform your Instructor to extend the assessment submission date during the class You can send an email to your teacher using the ‘Compose Message’ ...
How do i buy add on classes?
Add on classes can be bought by following the steps below: Please login to our website with your username and password Once logged in, please click on “Enrollments” tab on top You will see the number of add on classes suggested. Please Select the ...
I’m unable to submit a practice recoding
For submitting the practice recording, we have 2 options Upload Recorded File : formats supported are mp3,m4a,wav Maximum File Size 20 MB Use the recorder : Please ensure that you have enabled Microphone access for our website This can be checked in ...
Are these pre-recorded videos or live classes?
At Shankar Mahadevan Academy, we offer courses that are self-learning (self-study) courses as well those that have a live, online instructor (instructor-led) Courses such as Movie Songs, Lullabies, Rhymes to Swaras come with a self-learning option. ...