Technical Issues & Troubleshooting
I’m unable to upload or save assessments
For submitting the assessments, we have 2 options Upload Recorded File : formats supported are mp3,m4a,wav Maximum File Size 20 MB Use the recorder : Please ensure that you have enabled Microphone access for our website This can be checked in the URL ...
I’m unable to submit a practice recoding
For submitting the practice recording, we have 2 options Upload Recorded File : formats supported are mp3,m4a,wav Maximum File Size 20 MB Use the recorder : Please ensure that you have enabled Microphone access for our website This can be checked in ...
I’m unable to join my Zoom session
We request you to please check if you have updated your zoom application If not, please update from the link below : https://zoom.us/download#client_4meeting Also please allow the popup option for our website www.shankarmahadevanacademy.com If the ...
I’m unable to login to the SMA app
When you access the Login page for SMA Website, you will see an option to Reset Password. A link to reset your password will be sent to your registered email ID. If you do not receive the email, check your spam/junk mail folder. If the problem still ...
My Sur Sadhana app is showing invalid inputs
We request you to please re-login to the Sur Sadhana App. Also we request you to use a pair of headphones while recording with the app. If the problem still persists, please raise a ticket with us to get the issue resolved. Still can't find an ...
I am unable to view some pages in the OM Book™
We recommend that you use Google Chrome Browser to have a seamless experience with our learning tools such as OM Book as well as Practice Recorder If the problem still persists, please raise a ticket with us to get the issue resolved. Still can't ...
I am having network issues/voice and sound clarity or lag issues.
Please check with your network provider in case of network issues. Voice and Sound lags could also be due to your network connection and/or problems with your headset. In order to avoid this, we recommend that you check your system at least 15 ...
I’ve forgotten my password.
When you access the Login Page for SMA Website, you will see an option to Reset Password. A link to reset your password will be sent to your registered email ID. If you do not receive the email, check your spam/junk mail folder. If the problem still ...