Technical Issues & Troubleshooting
I’m unable to upload or save assessments
For submitting the assessments, we have 2 options Upload Recorded File : formats supported are mp3,m4a,wav Maximum File Size 20 MB Use the recorder : Please ensure that you have enabled Microphone access for our website This can be checked in the URL ...
I’m unable to submit a practice recoding
For submitting the practice recording, we have 2 options Upload Recorded File : formats supported are mp3,m4a,wav Maximum File Size 20 MB Use the recorder : Please ensure that you have enabled Microphone access for our website This can be checked in ...
I’m unable to join my Zoom session
We request you to please check if you have updated your zoom application If not, please update from the link below : https://zoom.us/download#client_4meeting Also please allow the popup option for our website www.shankarmahadevanacademy.com If the ...
I’m unable to login to the SMA app
When you access the Login page for SMA Website, you will see an option to Reset Password. A link to reset your password will be sent to your registered email ID. If you do not receive the email, check your spam/junk mail folder. If the problem still ...
My Sur Sadhana app is showing invalid inputs
We request you to please re-login to the Sur Sadhana App. Also we request you to use a pair of headphones while recording with the app. If the problem still persists, please raise a ticket with us to get the issue resolved. Still can't find an ...
I am unable to view some pages in the OM Book™
We recommend that you use Google Chrome Browser to have a seamless experience with our learning tools such as OM Book as well as Practice Recorder If the problem still persists, please raise a ticket with us to get the issue resolved. Still can't ...
I am having network issues/voice and sound clarity or lag issues.
Please check with your network provider in case of network issues. Voice and Sound lags could also be due to your network connection and/or problems with your headset. In order to avoid this, we recommend that you check your system at least 15 ...
I’ve forgotten my password.
When you access the Login Page for SMA Website, you will see an option to Reset Password. A link to reset your password will be sent to your registered email ID. If you do not receive the email, check your spam/junk mail folder. If the problem still ...
Popular Articles
Am i allowed to change the schedule of my classes during the course?
We request you to avoid changing the schedule of classes during the course. We block the slots of your Instructor for 12 weeks once you select the time slot Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered ...
I am unable to submit my assessments as the due date has expired. What should I do?
We request you to submit your assessments in a timely manner. However if you miss submission, please inform your Instructor to extend the assessment submission date during the class You can send an email to your teacher using the ‘Compose Message’ ...
How do i buy add on classes?
Add on classes can be bought by following the steps below: Please login to our website with your username and password Once logged in, please click on “Enrollments” tab on top You will see the number of add on classes suggested. Please Select the ...
I’m unable to submit a practice recoding
For submitting the practice recording, we have 2 options Upload Recorded File : formats supported are mp3,m4a,wav Maximum File Size 20 MB Use the recorder : Please ensure that you have enabled Microphone access for our website This can be checked in ...
Are these pre-recorded videos or live classes?
At Shankar Mahadevan Academy, we offer courses that are self-learning (self-study) courses as well those that have a live, online instructor (instructor-led) Courses such as Movie Songs, Lullabies, Rhymes to Swaras come with a self-learning option. ...