Welcome to SMA Self Help Portal
Click the category below to resolve your queries.
If you still can't find an answer, click on the link at the end of the article to raise a ticket.
Knowledge Base
Start Learning Music
Wish to join SMA? Explore our courses and moreSign up for the next course - Reenrol
Continue your learning with SMAOrientation & Prerequisites
Get ready for your first class - orientation and onboardingAttendance & Class Reschedules
Changing your schedule or taking up additional classesAssessments, Recordings & Certificates
Learn about your assessments, grades and certificatesTechnical Issues & Troubleshooting
Troubleshoot issues with your student account or appsContests, Recitals, Performances
Avenues to showcase your talentBilling, Payments & Refunds
Queries regarding payments or refunds for your course
Popular Articles
Am i allowed to change the schedule of my classes during the course?
We request you to avoid changing the schedule of classes during the course. We block the slots of your Instructor for 12 weeks once you select the time slot Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered ...How do i buy add on classes?
Add on classes can be bought by following the steps below: Please login to our website with your username and password Once logged in, please click on “Enrollments” tab on top You will see the number of add on classes suggested. Please Select the ...I am unable to submit my assessments as the due date has expired. What should I do?
We request you to submit your assessments in a timely manner. However if you miss submission, please inform your Instructor to extend the assessment submission date during the class You can send an email to your teacher using the ‘Compose Message’ ...I want to continue my next course with the same Instructor. How do I do it?
If you wish to continue the next course with the same Instructor, you will need to reenrol into the next course before the 12th class of your current course is completed. You must also select the same day and time for your classes so that you can ...What happens if I miss a class?
Academy has a facility of 2 make up classes for courses with more than 8 classes and 1 make up class for courses with 8 or less classes which can be availed by the student. For any cancellations for following reasons, a class will be compensated free ...