HelpDesk | Knowledge Base


Welcome to SMA Self Help Portal

Click the category below to resolve your queries
‚ÄčIf you still can't find an answer, click on the link at the end of the article to raise a ticket. 
    • Popular Articles

    • Am i allowed to change the schedule of my classes during the course?

      We request you to avoid changing the schedule of classes during the course. We block the slots of your Instructor for 12 weeks once you select the time slot Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered ...
    • How do i buy add on classes?

      Add on classes can be bought by following the steps below: Please login to our website with your username and password Once logged in, please click on “Enrollments” tab on top You will see the number of add on classes suggested. Please Select the ...
    • Are these pre-recorded videos or live classes?

      At Shankar Mahadevan Academy, we offer courses that are self-learning (self-study) courses as well those that have a live, online instructor (instructor-led) Courses such as Movie Songs, Lullabies, Rhymes to Swaras come with a self-learning option. ...
    • What happens if I miss a class?

      Academy has a facility of 2 make up classes which can be availed by the student. A make-up class will be offered by the Academy for the following reasons: The Instructor is unavailable for a class. Technical problems arising from the Academy’s (or ...
    • What happens if my Instructor cancels a class?

      For any classes to be cancelled by the Instructor, we will notify you in advance. For any class missed by the Instructor, the academy will provide a compensatory class to the student. Still can't find an answer? Click here to submit a ticket. (Use ...