Welcome to SMA Self Help Portal
Click the category below to resolve your queries.
If you still can't find an answer, click on the link at the end of the article to raise a ticket.
Knowledge Base
Start Learning Music
Wish to join SMA? Explore our courses and moreSign up for the next course - Reenrol
Continue your learning with SMAOrientation & Prerequisites
Get ready for your first class - orientation and onboardingAttendance & Class Reschedules
Changing your schedule or taking up additional classesAssessments, Recordings & Certificates
Learn about your assessments, grades and certificatesTechnical Issues & Troubleshooting
Troubleshoot issues with your student account or appsBilling, Payments & Refunds
Queries regarding payments or refunds for your course
Popular Articles
Am i allowed to change the schedule of my classes during the course?
We request you to avoid changing the schedule of classes during the course. We block the slots of your Instructor for 12 weeks once you select the time slot Still can't find an answer? Click here to submit a ticket. (Use Student Name & Registered ...I am unable to submit my assessments as the due date has expired. What should I do?
We request you to submit your assessments in a timely manner. However if you miss submission, please inform your Instructor to extend the assessment submission date during the class You can send an email to your teacher using the ‘Compose Message’ ...How do i buy add on classes?
Add on classes can be bought by following the steps below: Please login to our website with your username and password Once logged in, please click on “Enrollments” tab on top You will see the number of add on classes suggested. Please Select the ...I’m unable to submit a practice recoding
For submitting the practice recording, we have 2 options Upload Recorded File : formats supported are mp3,m4a,wav Maximum File Size 20 MB Use the recorder : Please ensure that you have enabled Microphone access for our website This can be checked in ...I am unable to continue with my classes and need to pause my course is there an option?
1. Can I pause my course? Yes, you can pause your course for a maximum of 90 days. 2. What happens if I want to pause for just one or two classes? If you pause one or two classes, then the makeup class would be utilized up to 2 classes, and if no ...